This Privacy Policy explains what personal information M99M collects, why we collect it, how it is used and stored, and the choices you have. It applies to this website and to every service reached through it. By registering an account or using the site you agree to the practices described here.

Information we collect

• Information you give us. Your name, date of birth, mobile number, email address, bank account details and any documents you send us to verify your identity.
• Transaction records. Deposits, withdrawals, transfers, bonuses and the games you play, including amounts and timestamps.
• Technical information. Your IP address, device and browser type, operating system and the pages you visit on this site.
• Communications. Messages you send through live chat, the contact form or any other support channel, together with our replies.

Why we use it

• To open and operate your account, and to process deposits and withdrawals.
• To verify your identity and your age, which we are required to do before paying out winnings.
• To detect and prevent fraud, money laundering, collusion, bonus abuse and multiple accounts.
• To provide customer support and to keep a record of what was discussed.
• To send you service messages about your account, and promotional messages where you have agreed to receive them.
• To meet our legal and regulatory obligations.

Who we share it with

We do not sell your personal information. We share it only with the parties we need to in order to run the service: payment providers and banks to process your transactions, the game studios whose games you play, identity-verification providers, and our technology suppliers such as hosting and live-chat services. We may also disclose information where we are required to by law, by a court order, or by a regulator.

How long we keep it

We keep your account and transaction records for as long as your account is open and for the period afterwards that we are required to retain them for financial, regulatory and anti-money-laundering purposes. When a record is no longer needed for any of those purposes it is deleted or anonymised.

How we protect it

Traffic between your device and this site is encrypted in transit. Access to personal information inside M99M is limited to staff who need it to do their job. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we take reasonable steps to protect your information against loss, misuse and unauthorised access.

Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences such as language and display theme, and understand how the site is used so we can improve it. Most browsers let you refuse or delete cookies. If you block them, parts of the site including logging in may stop working correctly.

Your choices

• You may ask for a copy of the personal information we hold about you.
• You may ask us to correct information that is wrong or out of date.
• You may ask us to delete information, where we are not required to keep it.
• You may opt out of marketing messages at any time; you will still receive messages about your account.
• You may ask us to close your account, or to apply a self-exclusion period.

To make any of these requests, contact us through live chat or the contact details on this site.

Age restriction

This service is for adults only. We do not knowingly collect information from anyone under the legal gambling age in their jurisdiction. If we find that we hold such information, the account is closed and the information deleted.

Changes to this policy

We may update this Privacy Policy from time to time. The version published on this page is the one that applies. Continuing to use the site after a change means you accept the updated policy.