Gambling is a form of recreation that should be enjoyable. The M99M team firmly believes that the decision to gamble is always a personal choice and never one made under pressure from anyone else. Our priority is to provide the best online gaming experience for every player, and that requires effort on our part as well as responsible play on yours.

Never gamble if

• You are not of the legal gambling age in your jurisdiction.
• It distracts you from your work or from fulfilling your responsibilities.
• You are recovering from an addictive disorder or dependency.
• You are under the influence of alcohol or other substances.
• You are attempting to win back money you have already lost.
• You are using money you cannot afford to lose.

Warning signs

For most people gambling is a harmless way to pass the time. For a small minority it becomes a problem. It is worth pausing if you recognise any of the following:

• You gamble for longer, or with more money, than you intended.
• You borrow money, sell possessions or neglect bills in order to gamble.
• You hide how much you gamble from family or friends.
• You chase losses, betting more to recover what you have lost.
• You feel anxious, irritable or guilty when you are not gambling.
• Gambling is affecting your sleep, your work or your relationships.

Staying in control

• Set a budget before you play. Decide what you can afford to lose and stop when you reach it.
• Set a time limit. Take regular breaks and do not let a session run on indefinitely.
• Never chase losses. Losses are part of gambling; trying to win them back usually makes things worse.
• Do not gamble to solve money problems. It is entertainment, not a source of income.
• Balance it. Keep up other hobbies and interests.

Self-exclusion

If you feel your gambling is becoming a problem, you can ask us to suspend or close your account. Contact our support team through live chat and tell them you would like a cooling-off period or a self-exclusion. We will apply it without asking you to justify the request, and we will not send you promotional messages while it is in force.

Protecting minors

You must be of legal gambling age in your jurisdiction to hold an M99M account. If you share a device with children, consider using filtering software to prevent them reaching gambling sites, and never leave your account logged in on a shared device.

Where to get help

Gamblers Anonymous is an international fellowship of people who share their experience and support one another in stopping compulsive gambling. If you or someone you know needs help, they can be reached at www.gamblersanonymous.org. Our support team can also point you towards local services.